Frequently Asked Questions (FAQ)
What types of healthcare providers do you support?
Can your services be customized to fit my workflow?
Yes, we create customized billing and administrative workflows that integrate seamlessly into your practice operations.
Do you offer behavioral health billing services?
Yes. We provide comprehensive behavioral health billing, including accurate coding, claims submission, and payer-specific compliance.
Which insurance payers do you work with?
We bill commercial insurance carriers, Medicare, and Medicaid.
What coding systems do you use?
We use ICD-10 and CPT coding, staying current with industry standards to reduce denials and improve reimbursements.
How do you handle claim denials or rejections?
We track all claims and proactively follow up on denials, submitting corrections or appeals as needed to ensure maximum reimbursement.
Do you send out patient billing statements?
Yes. We generate and send patient billing statements and can assist with any billing-related questions from your patients.
Can you track client payments and manage A/R?
Absolutely. We manage accounts receivable, track payments, and follow up on outstanding balances.
What is credentialing and why is it important?
Credentialing is the process of verifying a provider’s qualifications with insurance payers. It's essential for becoming in-network and ensuring timely payment for services.
Do you handle both initial credentialing and recredentialing?
Yes. We manage the entire lifecycle of credentialing—from initial enrollment to ongoing compliance and re-credentialing.
Can you manage credentialing for groups and facilities?
Yes, we credential individual providers, group practices, and facilities, tailoring the process to your organization’s structure.
Do you help with insurance enrollment?
Yes. We handle enrollment with commercial payers, Medicare, and Medicaid, ensuring you're correctly listed in each network.
Can you help with DCF and Joint Commission accreditation?
Yes. We support providers through the accreditation process by organizing documentation, tracking requirements, and helping prepare for audits.
Do you track compliance deadlines and expirations?
Yes. We offer ongoing compliance tracking, including license renewals, re-credentialing schedules, and document expirations.